Refund policy
Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.
For orders containing multiple items delivered separately, the 14-day withdrawal period begins on the day you receive the last item in the order.
To exercise your right of withdrawal, you must notify us of your decision to return or cancel your order before the withdrawal period expires.
How to Start a Return or Cancellation Request
To initiate a return or cancellation request, please visit your customer account:
https://shopify.com/55752589489/account
Alternatively, you may contact our customer support team and provide your order details and a clear statement of your decision to withdraw from the purchase.
Returning Your Items
After notifying us of your decision to withdraw from the purchase, you must send the items back to us within 14 days of that notification.
Items should be returned in their original condition, including all accessories, packaging, and documentation where reasonably possible.
Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item supplied by us, the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping service, as you are responsible for providing proof of return if requested.
Refunds
Once we receive the returned goods, or you provide evidence that the goods have been returned (whichever occurs first), we will process your refund.
Refunds will be issued within 14 days of receiving the returned goods or valid proof of return.
The refund will include:
- The full purchase price of the returned products.
- The cost of the original standard delivery service paid at the time of purchase.
Additional charges for express, expedited, or premium delivery options are not refundable beyond the amount of our standard delivery service.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Digital products, downloads, or other digital content that has been supplied or accessed after purchase where applicable law permits exclusion.
- Custom-made, personalized, or made-to-order products created according to the customer's specifications.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.
- Any other products exempt from withdrawal rights under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. We will provide instructions for returning the item and, where applicable, cover the cost of return shipping and provide a replacement, repair, or refund in accordance with applicable consumer protection laws.